1. Who We Are
This website is operated by Brian Hoareau, an AI-Powered Goal Achievement Expert. When this policy refers to “we,” “us,” or “our,” it means Brian Hoareau.
2. What Information We Collect
We collect personal information only when you actively provide it or when it is generated by your use of our services.
Information you provide directly:
- Name and email address when you fill out the Hidden Bottleneck Diagnostic or any contact form
- Name, email, and payment details when you purchase a service (processed by Stripe)
- Name, email, and any answers you provide when booking a call (processed by Cal.com)
Information collected automatically:
- Basic analytics data such as pages visited and approximate location (country level), if analytics tools are active
- Standard server log data (IP address, browser type, referring URL) collected by our hosting provider, Netlify
We do not collect sensitive personal data such as health information, racial or ethnic origin, or financial account details beyond what Stripe handles independently.
3. How We Use Your Information
We use the information we collect to:
- Deliver the services you have purchased or requested
- Respond to your enquiries and provide support
- Send you the diagnostic results or resources you requested
- Send occasional emails with relevant content (only if you opted in — you can unsubscribe at any time)
- Improve the website and understand what content is most useful
- Comply with our legal obligations
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
4. Third-Party Services
We use a small number of trusted third-party services to operate this website. Each has its own privacy policy and handles your data independently according to its own terms.
- Stripe — payment processing. stripe.com/privacy
- Cal.com — appointment scheduling. cal.com/privacy
- Netlify — website hosting. netlify.com/privacy
- MailerLite — email delivery (if applicable). mailerlite.com/privacy-policy
We do not share your personal data with any other third parties unless required by law.
5. Cookies
This website uses a minimal number of cookies necessary for the site to function (e.g., session management). We do not use advertising or tracking cookies that require your explicit consent.
Third-party services embedded on this site (Stripe, Cal.com) may set their own cookies when you interact with their interfaces. Please refer to their respective privacy policies for details.
You can control or disable cookies through your browser settings at any time.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. If you request deletion of your data, we will remove it from our active systems within 30 days, except where we have a legal obligation to retain it (e.g., transaction records).
7. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Access — request a copy of the data we hold about you
- Correction — ask us to correct inaccurate data
- Deletion — ask us to delete your data (“right to be forgotten”)
- Objection — object to certain types of processing, including marketing
- Portability — receive your data in a portable format
EU and UK residents have these rights under the GDPR / UK GDPR. California residents have equivalent rights under the CCPA. To exercise any of these rights, contact us at hello@brianhoareau.com.
8. Security
We take reasonable technical and organisational measures to protect your personal data. Payment information is handled exclusively by Stripe and is never stored on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this page periodically.
10. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us: